At The Freelance Firm, we pride ourselves on providing highly qualified attorneys and paralegals for law firms across the country. Whether you need short-term litigation support, freelance attorneys for complex projects, or long-term assistance for ongoing matters, our network spans all practice areas and jurisdictions.
However, we understand that even the most carefully vetted legal professionals can occasionally fall short of expectations. When that happens, The Freelance Firm takes swift and structured action to protect the interests of our law firm-clients.
Below, we outline how these performance issues are addressed with real-world examples, as well as our three-level response strategy to ensure minimal disruption to your practice.
Real-World Scenario 1: Paralegal No-Show
Imagine you’ve brought on one of our freelance paralegals to assist with document review and client intake for a time-sensitive project. The paralegal fails to show up on the first day without prior notice.
Our Response:
- Immediate Replacement – Within hours, we submit new, qualified candidates to the law firm for consideration.
- Candidate Contact – We attempt to reach the original paralegal to determine what happened and clarify expectations moving forward.
- Daily Check-Ins – Our team checks in daily with the client until a replacement is onboarded and the issue is fully resolved.
We know that reliable legal staffing is mission-critical, and we never leave our clients without a solution in progress.
Real-World Scenario 2: Drafting Project Gone Wrong
A solo practitioner needs assistance drafting a complex motion for summary judgment. The freelance attorney submits a document that lacks proper legal citations, formatting, and analysis.
Our Response:
- Immediate Replacement or Revision – We will either provide a new attorney or set up a call with our client, the freelance attorney and our internal team to determine what must be done to fix the issues (if fixable) – reassuring our client that they will not be charged any additional time for the revisions.
- Candidate Communication – We have the freelance attorney maintain constant communication with us throughout the revision process to ensure they are staying on track and providing updates to the client.
- Daily Client Check-Ins – We follow up with the client every day to ensure they are satisfied with the progress of the revised work or the performance of a new professional.
This level of service reflects our commitment to delivering high-quality legal work that meets the professional standards of our clients.
Real-World Scenario 3: An Attorney Fails to Communicate
A law firm hires a freelance attorney to conduct legal research and expects weekly updates. The attorney goes dark, missing scheduled calls and failing to respond to emails.
Our Response:
- Immediate Replacement – We present alternative candidates for the role immediately, ensuring that the project continues without delay.
- Candidate Outreach – We make multiple attempts to contact the original attorney and investigate the communication breakdown.
- Daily Status Updates – We keep the client informed with daily updates until a new attorney is in place and up to speed.
This proactive approach reassures our clients that they can rely on The Freelance Firm for dependable legal talent and responsive customer support.
Our Promise: Quality, Accountability, and Speed
At The Freelance Firm, client satisfaction is our top priority. When issues arise, we don’t make excuses—we take action. Our national network of freelance legal professionals is supported by a responsive team dedicated to ensuring:
- Smooth onboarding and clear expectations
- Rapid response to performance issues
- A direct line of communication between client and provider
We continuously monitor feedback and conduct performance reviews to ensure the highest standards for our law firm-clients.
Why Law Firms Choose The Freelance Firm
Our clients—from solo practitioners to large law firms—choose us because they trust that we will not only connect them with skilled professionals but also stand by them if things don’t go according to plan. Our three-level support process sets us apart in the industry and provides peace of mind to busy legal teams.
If you’re looking for reliable freelance attorneys and paralegals, The Freelance Firm is ready to meet your needs—with excellence, speed, and integrity.
Contact us today to learn how we can support your practice with flexible, on-demand legal talent.
